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What Our Customers Say About Us

At Lancaster, we pride ourselves on providing superior service. Read what our customers have to say about our heating and cooling service in the reviews below.

I would like to thank yourself and Lancaster for the superior installation of our new Carrier furnace and air conditioner.  I was very impressed by the workmanship of the tradesman.  The attitude towards the installation gave me a good feeling that Lancaster was the correct choice.  Having worked in the industry as a maintenance and resource planner, it was refreshing to see and listen to these young men performing their craft.  They were knowledgeable and keen on the job.  The scheduling was on time as promised.  They explained the operation of the system and ensured any questions were answered, leaving me with no doubt that Lancaster was the proper choice.  Thanks for making it a pleasant experience!

Hugh | Hamilton

Please see the photo of the Furnace installed by Mike & Jonas at my residence.  I would like to let you know that you and these 2 guys did an excellent job!  I am very happy with the install.  Please pass along my gratitude for a job well done to the other two!

Randy | Hamilton

First contact with Cassandra was positive – there was no pressure, she was knowledgeable and answered all our questions, and gave us options to meet our needs.  The installation crew was prompt, efficient, and arrived when they said they would.  They went above and beyond to make the ductwork more efficient in our quirky older home.  They were friendly, took great care in keeping the house clean while working, and left the installation area completely tidy.  Highly recommended.

B.J | Hamilton

Lancaster did a terrific job in removing our old furnace, and installing a new one.  Their work was great: they worked very efficiently and left our home spotless.  We were very impressed with Cassandra as she presented the options available to us, and answered all our questions about the installation, and how it would “fit in” to the existing ductwork and piping.  The workmen also took great care in making sure that any changes were explained carefully.  Extremely pleased!!  Highly recommend the company!!

PU | Burlington

I selected Lancaster due to recommendations from friends that were very pleased with the installation of their furnace and air conditioner.  My choice was correct as the workmanship and attention to detail by the installers were excellent.  Two crews were dispatched for this install and they completed the work and the cleanup in one day.  The crew were congenial and answered my many questions without hesitation.  I secured three quotes for this job and Lancaster were very competitive in price.

D. Wright | Hamilton

We moved to a new home which required a new high efficiency furnace and tankless water heater. Originally we were had already decided on a company for the job, but when we sought a second quote and opinion on the job.  Cassandra convinced us to go with Lancaster.  We are so happy we did. Everything she promised in terms of service and installation was carried out.  We added a new A/C and so with such a large installation, relocating the furnace and water heater and our steep lot, it took 3 days. Mike and his crew were professional and efficient…they even disconnect and removed an old gas heating unit at no additional cost.  Cassandra completed all of the necessary paperwork for the eligible grants which saved us a lot of hassle.  The installation was perfect and the cleanup as well.  Every detail was looked after.  Thank you Cassandra for your diligence and follow-up.  We couldn’t have asked for anything better and will definitely recommend your company to our friends and acquaintances.

Birute Cassidy | Hamilton

Needed a new AC Unit.  Lancaster sent out a consultant within 24 hours and installation took place within a week.  Sales staff was knowledgeable and informative; installation crew was polite, efficient & neat!!  AC works wonderfully.  Thanks to Cassandra, Jonas, Mike and the crew.

Robin | Hamilton

Just had A/C and Furnace installed by Lancaster Heating and Cooling.  Great crew – timely, very efficient and so professional!  Certainly know their stuff!  Fantastic clean-up at the end of the job!  Thanks guys! Cassandra….. thank you too!

RG | Burlington

Boiler had been giving me trouble and then quit. To make it worse, we use the boiler to heat our domestic hot water too, so no heat and no hot water. Couldn’t reach the boiler installer so after the great experience we had with Lancaster installing our AC, I called them to see if they could help with the boiler. Lancaster sent a tech immediately to check on us. Methodical trouble shooting and direct discussion with the manufacturer to confirm repair steps. Very friendly and attentive service. Excellent communication.

Tom | Hamilton

Nice work. I want to thank Cassandra the salesperson for the way she handled herself with my elderly Mother. I was unable to be at the meeting to help my Mom, but have learned how patient and kind she was, and did not take advantage of the situation. The price was fair and the installation of the new Carrier unit was clean and neat- not a botch job (which seems like the norm today, unfortunately). Thanks again on behalf of my Mom and myself.

Ron S. | Hamilton