# HVAC for Property Managers, Landlords and Plazas > Lancaster Heating and Cooling looks after heating and cooling for property managers and landlords across Hamilton and Niagara: plazas, office buildings and multi-unit residential properties. It covers several buildings with one point of contact, answers tenant calls 24/7, plans equipment replacements and tenant fit-outs, and provides the insurance, WSIB and safety paperwork commercial properties require. Source: https://lancasterheatingandcooling.ca/commercial/property-managers/ Last updated: 2026-11-02 When you manage buildings, HVAC problems arrive as tenant calls, at any hour. You need a contractor who answers, fixes it properly, gives you a straight answer about old equipment and sends the paperwork without being chased. Lancaster Heating and Cooling looks after plazas, office buildings and multi-unit residential properties across Hamilton, Halton and Niagara. [Talk to Us About Your Properties](https://lancasterheatingandcooling.ca/quote/?inquiry=commercial-service) ## What we look after - **Plazas and retail units:** rooftop units for each tenant, replacements and crane lifts. See [rooftop units](https://lancasterheatingandcooling.ca/commercial/rooftop-units/). - **Office buildings:** rooftop and split systems, air handlers and ventilation. See [HVAC for offices](https://lancasterheatingandcooling.ca/commercial/offices/). - **Multi-unit residential buildings:** boilers and circulator pumps, commercial water heaters and common-area heating and cooling. See [boilers](https://lancasterheatingandcooling.ca/heating/boilers/) and [water heaters](https://lancasterheatingandcooling.ca/water-heaters/). - **Gas lines and connections** for new and relocated equipment. See [gas line services](https://lancasterheatingandcooling.ca/gas-lines/). ## Working the way property management works - **One point of contact** for every property you manage. - **24/7 service** for tenant calls, handled the way you want them handled. See [commercial HVAC repair](https://lancasterheatingandcooling.ca/commercial/repair/). - **Maintenance planned building by building,** not from a template. See [commercial preventive maintenance](https://lancasterheatingandcooling.ca/commercial/maintenance/). - **Straight answers on old equipment,** so replacements are planned and budgeted. - **Tenant fit-outs** planned around lease and opening dates. See [construction and tenant fit-outs](https://lancasterheatingandcooling.ca/commercial/construction/). - **The paperwork:** certificates of insurance, WSIB clearance and whatever else your building requires. Managing a building in Hamilton or Niagara? Call **905-388-3333** or [tell us about your properties](https://lancasterheatingandcooling.ca/quote/?inquiry=commercial-service). ## Property manager questions ### Can one contractor look after all our properties? Yes. We look after the heating and cooling across multiple properties and facilities, so you have one contractor and one point of contact. Maintenance is planned building by building, around the equipment and the tenants in each. ### How do you handle tenant service calls? Our technicians are on call 24 hours a day, 365 days a year. Tell us how you want calls handled: whether tenants call us directly or everything goes through your office, and who approves repairs over a set amount. ### Can you help us plan equipment replacements? Yes. We can assess the equipment at each property and tell you straight which units are worth repairing and which are near the end, so replacements can be planned and budgeted instead of done in an emergency. Units that use R-22 refrigerant are worth flagging early, because repairs get costly. See [rooftop units](https://lancasterheatingandcooling.ca/commercial/rooftop-units/). ### Do you handle tenant fit-outs? Yes. We check whether the existing equipment suits the new tenant's use, fabricate the ductwork in our own shop and coordinate gas, electrical and plumbing through Lancaster Group. See [construction and tenant fit-outs](https://lancasterheatingandcooling.ca/commercial/construction/). ## Customer reviews > "From start to finish, Lancaster was amazing to work with—from the first onsite with Kevin to the installation with his team. Kevin was available for all of our questions, and Matt, who took the lead during installation, was fantastic. The whole crew worked seamlessly together to install both the 15-ton and 20-ton units. They took the time to address all of our issues and concerns, and came up with a great working plan to ensure both of our facilities will be well taken care of. We would highly recommend Lancaster to anyone looking for a team that goes above and beyond." — Gillian Dias --- **Lancaster Heating and Cooling** — HVAC contractor serving Hamilton, Niagara and surrounding areas since 1955. Phone (24/7 emergency): 905-388-3333 · Email: info@lancasterhvac.ca Address: 1250 Stone Church Rd. E, Hamilton, ON L8W 2C8, Canada · Hours: Monday – Friday: 8:00AM – 4:30PM Request a quote: https://lancasterheatingandcooling.ca/quote/