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HVAC Services

Maintenance Service Plans Keep HVAC Systems Running Smoothly

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On this page
  1. Why a service plan pays off
  2. What’s included in each inspection
  3. Service plan questions

Most heating and cooling manufacturers require yearly maintenance by a licensed contractor to keep your warranty valid. A Lancaster service plan takes care of it automatically: a spring air conditioner inspection, a fall furnace inspection and member savings, for homes and businesses across Hamilton and Niagara.

Plans are available for all makes and models, with convenient payment options. Call 905-388-3333 or ask about a plan.

Plan Types

Services included — 2 visits, Spring & Fall

Gold

Most complete
  • 21-Point Inspection on 1 Air Conditioner or Heat Pump
  • 21-Point Inspection on 1 Furnace
  • Tune-up and safety check/CO test
  • 10% off Indoor Air Quality Equipment and Duct Cleaning
  • Discounted diagnostic fee – $120/hr
  • 15% off parts not covered under warranty
  • 15% off replacement filters with free delivery
  • *Priority Scheduling
Ask about Gold

Silver

  • 21-Point Inspection on 1 Air Conditioner or Heat Pump
  • 21-Point Inspection on 1 Furnace
  • Tune-up and safety check/CO test
  • 5% off Indoor Air Quality Equipment and Duct Cleaning
  • Discounted diagnostic fee – $120/hr
  • 10% off parts not covered under warranty
  • 10% off replacement filters
Ask about Silver

Bronze

  • 21-Point Inspection on 1 Air Conditioner or Heat Pump
  • 21-Point Inspection on 1 Furnace
  • Tune-up and safety check/CO test
  • 5% off Indoor Air Quality Equipment and Duct Cleaning
Ask about Bronze

All prices subject to 13% HST – Regular diagnostic fee $140/hr – *Extra charges apply after regular business hours, weekends & holidays – Additional equipment can be added (priced per plan)

Why a service plan pays off

Protects your warranty

Keeps the yearly maintenance records manufacturers require.

Longer equipment life

Our technicians find and fix small issues before they become costly breakdowns.

Lower energy bills

A properly maintained system can save 10% to 30% on energy costs.

Priority service

All plan members get priority emergency service over non-plan customers when something breaks unexpectedly, and Gold members also get priority scheduling for planned visits.

Reminders

We contact you when it’s time for your inspection.

Member discounts

Savings on parts, filters and air quality equipment, depending on your plan.

What’s included in each inspection

Spring air conditioner 21-point inspection
  1. Check Thermostat – function, settings, location, batteries (not provided)
  2. Check/Lubricate Furnace Fan Motor (as applicable)
  3. Check Blower Motor Amps (as applicable)
  4. Check Filter System – clean/replace as needed (filter not included)
  5. Check contactor (clean as required)
  6. Inspect condenser fan motor and blades
  7. Check condenser coil (clean as required)
  8. Check compressor
  9. Check refrigerant line temperature
  10. Check evaporator temperature drop
  11. Check humidifier damper position (seasonal – summer closed)
  12. Check condensate pump/lines (clean as required)
  13. Inspect Electrical connections (tighten, and clean as required)
  14. Check Capacitors (for leakage function)
  15. Check electrical loads/current draw
  16. Clear debris from condenser
  17. Inspect service Valve
  18. Clean Blower (as required. Removal of blower not included)
  19. Inspect evaporator coil (clean as required if accessible)
  20. Locate/Identify system switch and/or breaker
  21. Check and advise on performance and air distribution
Fall furnace 21-point inspection
  1. Check Thermostat – function, settings, location, batteries (not provided)
  2. Inspect Heat Exchanger (primary and secondary)
  3. Check/Lubricate Fan or Pump Motor (as applicable)
  4. Check Blower Motor Amps (as applicable)
  5. Check Filter System- clean/replace as needed (filter not included)
  6. Check Pilot Burner/Flame Rod (clean as required)
  7. Check Safety Controls (wiring condition application)
  8. Check and Adjust heat raise (as required)
  9. Test for carbon Monoxide (flue/atmosphere)
  10. Check humidifier damper position (seasonal – winter open)
  11. Inspect Gas Piping (code compliance)
  12. Inspect chimney/venting system
  13. Clean Burners (as required)
  14. Clean Blower (as required. Removal of blower not included)
  15. Clean secondary heat exchanger (as required)
  16. Check condensate pump/lines (clean as required)
  17. Check firing rate (adjust as required)
  18. Inspect Electrical connections (tighten/clean as required)
  19. Furnace: check system airflow
  20. Furnace: Locate/identify system switch and/or breaker
  21. Furnace: Camera inspection (as required)

Already have a problem? See 24/7 emergency repair. Want a one-time visit instead? Book a furnace tune-up or AC tune-up.

What to expect

What's included in HVAC maintenance

  1. Book before the season

    Schedule in spring for cooling and in fall for heating, or let a service plan remind you.

  2. 21-point inspection

    A licensed technician inspects the equipment, controls and safety devices from top to bottom.

  3. Clean, adjust and test

    We clean key components, adjust for efficiency and complete a safety and carbon monoxide check.

  4. Clear report

    You get honest findings and recommendations, with no pressure.

  5. Stay protected

    Regular maintenance lowers energy use, prevents breakdowns and helps keep your warranty valid.

Helpful guides

Service plan questions

What's included in a Lancaster service plan?

Every plan includes two visits a year: a spring 21-point inspection on one air conditioner or heat pump, and a fall 21-point inspection on one furnace, each with a tune-up and safety check, including a carbon monoxide test. We contact you when it's time for each visit. Gold and Silver add discounts on diagnostics, parts and filters.

What's the difference between the Gold, Silver and Bronze plans?

All three include the same spring and fall inspections. Bronze adds 5% off indoor air quality equipment and duct cleaning. Silver adds 5% off air quality equipment and duct cleaning, a discounted $120/hr diagnostic fee, 10% off parts not covered under warranty and 10% off replacement filters. Gold raises those to 10%, 15% and 15% (with free filter delivery), keeps the $120/hr diagnostic fee, and adds priority scheduling.

Does a service plan cover the cost of repairs?

No. A plan covers the two seasonal inspections and tune-ups, not repairs. If something needs fixing, Gold and Silver members pay a discounted $120/hr diagnostic fee instead of the regular $140/hr, and get 15% (Gold) or 10% (Silver) off parts not covered under warranty. All prices are subject to 13% HST.

When do the plan visits happen?

Plan visits happen twice a year: your air conditioner or heat pump is inspected in the spring, before cooling season, and your furnace in the fall, before heating season. You don't need to remember to book. We contact you when it's time for each inspection and set a time that works for you.

Can I add a heat pump or more than one system to my plan?

Yes. Each plan covers one air conditioner or heat pump and one furnace, and additional equipment can be added for an extra charge, priced per plan. If you have two furnaces, a second air conditioner or a heat pump alongside your furnace, ask about a plan and we'll price it for your home.

Will a service plan keep my equipment warranty valid?

It helps. Most heating and cooling manufacturers require yearly maintenance by a licensed contractor to keep the warranty valid, and a plan makes sure that maintenance happens and is recorded every year. Warranty terms vary by manufacturer, so check yours or ask us to review it with you.

Do plan members get priority service?

Yes, in two ways. All plan members get priority emergency service: when something breaks unexpectedly, especially during a cold snap or heat wave, plan members are looked after ahead of non-plan customers. Gold members also get priority scheduling, so planned visits like inspections and non-urgent service are booked first. For problems outside business hours, see 24/7 emergency repair.

Is after-hours service included in a plan?

No. Extra charges apply for service after regular business hours, on weekends and on holidays, whether or not you have a plan. Our office hours are Monday to Friday, 8:00 a.m. to 4:30 p.m. Gold and Silver members still get their discounted diagnostic fee and parts savings on any repair.

Are replacement filters included?

Filters aren't included in the inspection, but Gold and Silver members save on them. Gold members get 15% off replacement filters with free delivery, and Silver members get 10% off. During each visit, our technician checks your filter system and cleans or replaces the filter as needed, with the filter itself charged separately.

Can I get a plan for older equipment or a brand you didn't install?

Yes. Plans are available for all makes and models, whether we installed the equipment or not. Plans are also available for businesses. For larger commercial buildings with rooftop units, ask about maintenance for your building and we'll recommend a schedule.

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