Contact Our Emergency Repair Technicians

An HVAC emergency is any failure that puts your safety, health or property at risk. Examples include no heat in freezing weather, a carbon monoxide alarm, a gas smell, a leaking water heater, or no cooling during a heat wave when someone at home is elderly, very young or unwell. If you're not sure, call us and we'll help you decide.

Start with the simple things: make sure the thermostat is set to heat and has working batteries, the furnace power switch and breaker are on, the furnace door is closed properly and the filter isn't clogged. Our furnace troubleshooting checklist walks you through each step. If none of that helps, don't keep restarting it; call for repair.

Keep as much heat in the house as you can and keep water moving. Close windows and doors, open cabinet doors under sinks on outside walls, and let a cold tap drip slowly. Use a safe, approved space heater if you have one, never an oven or BBQ. If a pipe has frozen, shut off the main water valve before it thaws.

Call the gas company first, from outside. Leave the building right away without using light switches, phones or anything that could spark, then call Enbridge Gas's emergency line or 911 from a safe distance. Once the utility has made the area safe, we can find and repair the leak and check your gas lines and appliances.

Get everyone, including pets, outside into fresh air right away, then call 911 from outside. Don't go back in until emergency responders say it's safe. Carbon monoxide has no colour or smell, so treat every alarm as real. Afterwards, have your furnace, water heater and other fuel-burning appliances inspected before you use them again.

It can be. During a heat wave, high indoor temperatures are a real health risk for older adults, infants and anyone with a medical condition, so a failed air conditioner deserves an urgent call. While you wait, close blinds, stay on the lowest floor and drink water. See AC repair and our AC troubleshooting checklist.

Yes. We take emergency calls 24 hours a day, 365 days a year, including nights, weekends and holidays. A licensed Lancaster technician comes to your home or business as quickly as possible, so you won't be left waiting until the office opens. For regular service, our office hours are Monday to Friday, 8:00 a.m. to 4:30 p.m.

Yes. Extra charges apply after regular business hours and on weekends and holidays. Our regular diagnostic fee is $140/hr, and Gold and Silver service plan members pay a discounted $120/hr. All prices are subject to HST. Before any repair begins, our technician gives you an upfront, flat-rate price, so you can decide before work starts.

Often, yes. Our vehicles carry parts for most common repairs, so failures like a switch, sensor or capacitor can usually be fixed on the spot. If a part isn't on hand, we apply a safe temporary fix where possible and book the follow-up before we leave. Either way, we test operation and safety before we go.

A licensed, factory-trained Lancaster technician, never a subcontractor. Our technicians repair all makes and models of furnaces, boilers, air conditioners, heat pumps and water heaters, so you don't need to find a dealer for your particular brand in the middle of the night.

Shut off the cold water supply valve on the pipe at the top of the tank to stop more water flowing in. For a gas water heater, turn the gas control knob to off; for an electric one, switch off its breaker. Move valuables away from the water and keep clear of the hot tank. Then see water heater repair or call us.