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Blog · October 30, 2026

AC Not Cooling? 8 Things to Check Before You Call

By the Lancaster Heating and Cooling team, licensed HVAC contractors in Hamilton since 1955

On this page
  1. 1. Check the thermostat
  2. 2. Replace the furnace filter
  3. 3. Check the breaker and outdoor disconnect
  4. 4. Clear around the outdoor unit
  5. 5. Look for ice
  6. 6. Check the condensate drain
  7. 7. Open vents and close blinds
  8. 8. Listen to the outdoor unit
  9. When to call a professional
  10. AC troubleshooting questions

When a heat wave rolls across Lake Ontario, a broken air conditioner can’t wait. Try these safe checks first; they fix more problems than you’d expect, and they’ll help us diagnose the issue faster if you need us.

1. Check the thermostat

Make sure it’s set to Cool and a few degrees below the room temperature, with the fan on Auto. Replace the batteries if the display is blank.

2. Replace the furnace filter

Your central AC uses the furnace blower and filter. A clogged filter cuts airflow, reduces cooling and can freeze the indoor coil.

3. Check the breaker and outdoor disconnect

Check your electrical panel for tripped breakers for both the furnace and the air conditioner. Near the outdoor unit there’s also a disconnect box; make sure it’s on. If a breaker trips again, leave it off and call us.

4. Clear around the outdoor unit

Leaves, grass clippings, cottonwood fluff and plants block airflow through the outdoor coil. Keep about 60 cm (2 ft) clear around the unit. With the power off at the disconnect, you can gently rinse the coil with a garden hose (no pressure washer).

5. Look for ice

Ice on the copper lines or the indoor coil means poor airflow or low refrigerant. Turn the AC off, set the fan to On to melt the ice (it can take a few hours), and replace the filter.

6. Check the condensate drain

Your AC removes water from the air. If the drain line clogs or the condensate pump fails, a safety switch may shut the system off. Look for water around the furnace.

7. Open vents and close blinds

Make sure supply vents are open and return grilles aren’t blocked. On very hot days, closing blinds on sunny windows helps your system keep up.

8. Listen to the outdoor unit

If the outdoor fan isn’t spinning, or you hear humming, buzzing or clicking without the unit starting, switch it off and call a technician. It’s often a failed capacitor or contactor, which needs a professional.

When to call a professional

  • Warm air after the checks above.
  • Ice that comes back, or refrigerant lines that hiss or are oily.
  • The breaker keeps tripping.
  • The system is over 10–15 years old or uses R-22 refrigerant. It may be time to look at AC replacement or a heat pump.

Lancaster Heating and Cooling offers 24/7 AC repair across Hamilton, Halton and Niagara. Call 905-388-3333. A spring AC tune-up helps prevent most of these problems.

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AC troubleshooting questions

Why is my air conditioner running but not cooling?

The most common causes are a dirty filter, a dirty outdoor coil, a frozen indoor coil, low refrigerant from a leak, or a failed capacitor or fan motor. Filters and debris are DIY fixes; refrigerant and electrical problems need a licensed technician.

Why is there ice on my AC lines?

Ice usually means poor airflow (a dirty filter or closed vents) or low refrigerant. Turn the AC off at the thermostat, set the fan to On to melt the ice, and replace the filter. If it ices up again, call for AC repair.

Can I top up the refrigerant myself?

No. Refrigerant work must be done by a certified technician. Low refrigerant also means there's a leak that needs to be found and fixed.

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